“Philadelphia, PA – July 28, 2008
Comcast, the nation’s leading residential broadband Internet provider, and video game pioneer, Nintendo, have teamed up to offer an exclusive deal available to new Comcast Triple Play customers. From today until August 17, 2008, those who sign up for Comcast Preferred Plus or Premier Triple Play package* will receive a complimentary Wii™ system, merging together the joy of a super-fun video gaming experience with the power of super-fast Internet speed.” Read More
Apparently those who sign up for Comcast Triple Play (Preferred Plus or Premier) will receive a WII. I have been after a WII for quite a while now and although it is the least expensive of the consoles out there, it is very hard to find.
After reading the Press Release I called Comcast and tried to upgrade. Apparently the complementary WII is only available for “New Customers”. I have read the press release up and down and nowhere did it say you hadto be a “New Customer” it just a new Triple Play customer. I don’t have Triple Play so then by getting the upgrade it makes me a new Triple Play customer. After more than one hour on the phone with the “Customer Service Specialist” he told me there was nothing that could be done and I should email Comcast at email@example.com.
I have just finished writing them a very nice email explaining my point of view and letting them know that if this offer is not extended to current customers they are going to lose a lot of business (including mine). I already pay close to $150 worth of Comcast services. It is only fair that I get to reap the benefits.
Isn’t treating customer’s differently illegal? I mean, are they allowed to give some “special” to some customers and screw the rest of us over?